Right of Withdrawal

Information about your right of withdrawal, withdrawal period, return shipment and the consequences of withdrawal.

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us by means of a clear statement of your decision to withdraw from this contract. This can be done, for example, by letter, fax or email.

You may use the following model withdrawal form, although this is not mandatory: Open withdrawal form

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs, without undue delay and no later than 14 days from the day on which we receive notice of your withdrawal from this contract.

This does not include any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this reimbursement.

We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods without undue delay and in any event no later than 14 days from the day on which you inform us of the withdrawal from this contract, to the following address:

The deadline is met if you dispatch the goods before the period of 14 days has expired.

Questions about withdrawal?

If you have any questions about withdrawal or returns, please feel free to contact us.

End of withdrawal policy.